_edited.jpg)
ElitePetz
Certification Authority
ElitePetz
Certification Authority
Independent Certification Body
Complaint and evidence guidance
Submit a new complaint or provide additional evidence
Choose the correct route below. New complaints—including their initial supporting files—are submitted through the existing Contact page. Follow-up evidence should use the instructions issued for the existing matter.
Choose your submission route
Existing matter
Add supporting evidence
Use the secure method identified in your confirmation or case correspondence, and include the assigned complaint reference. This keeps new material connected to the correct record.
If you cannot find those instructions, contact support with your complaint reference, your full name, and the email address you used for the original submission. Please do not attach any evidence until we confirm a secure method.
Do not open a duplicate complaint.
If you already have a complaint reference, use it with every follow-up. Do not resubmit the original complaint merely to add evidence.
Immediate danger or suspected crime?
Contact the appropriate emergency service, animal-welfare authority, or law-enforcement agency first. ElitePetz complaint intake is not an emergency channel.
Prepare useful evidence
Send only material that relates directly to the certification concern. Keep the original source files even when you provide a copy.
Include when available
✓
The entity’s name and registry or certification ID.
✓
The existing complaint reference, if assigned.
✓
Dates, locations, URLs, and involved parties.
✓
Original documents, messages, photographs, or screenshots.
✓
A short explanation of what each item shows and how you obtained it.
Leave out
_
Passwords, authentication codes, or credentials.
_
Payment, bank, or government identification numbers.
_
Unrelated medical, veterinary, or personal records.
_
Duplicate or irrelevant material.
_
Files you are not authorized to share.
Before sending follow-up material
01
Use the assigned reference
Place the complaint reference in the subject line or designated field exactly as shown in ElitePetz correspondence.
02
Explain what is new
Identify the new files or facts and explain how they relate to the concern. Avoid repeating the original submission.
03
Use the authorized channel
Follow the secure delivery instructions supplied for the matter. Do not send evidence to unrelated addresses or social accounts.
Important notices
Evidence is assessed, not presumed true
A submission does not establish a violation or guarantee an investigation, certification action, response deadline, or particular outcome.
Confidentiality has limits
Relevant information may be used or disclosed for assessment, fair notice and response, safety, legal compliance, or certification administration. Absolute confidentiality or anonymity cannot be guaranteed. See the Privacy Policy.